dolumexanthirevol Logo

Refund Policy

Your satisfaction is our priority

Effective Date: January 1, 2025

Refund Eligibility

At dolumexanthirevol, we stand behind our financial goal-setting platform and want you to be completely satisfied with your experience. Our refund policy is designed to be fair and transparent, ensuring you understand exactly when and how refunds are available.

  • Annual subscription refunds available within 30 days of purchase
  • Monthly subscription cancellations processed immediately with no refund for partial months
  • Premium features and add-ons eligible for refund within 14 days
  • Training programs and courses refundable within 7 days if less than 25% completed
  • One-time setup fees non-refundable after account activation

Refund Process Timeline

1
Submit Request
Contact our support team with your refund request and reason
2
Review Process
We review your request within 2-3 business days
3
Approval & Processing
Approved refunds processed within 5-7 business days

Payment Method Processing

Refunds are processed back to your original payment method. Processing times vary depending on your financial institution:

  • Credit cards: 3-5 business days after processing
  • PayPal: 1-2 business days after processing
  • Bank transfers: 5-10 business days after processing
  • Digital wallets: 2-4 business days after processing
Important Note
If your original payment method is no longer available, please contact us immediately to arrange alternative refund processing.

Special Circumstances

We understand that exceptional situations may arise. Our customer service team has the authority to consider refund requests outside our standard policy for cases involving:

  • Technical issues preventing platform access for extended periods
  • Billing errors or duplicate charges
  • Medical emergencies or hardship situations
  • Platform changes that significantly affect your user experience
Pro-rated refunds may be available for annual subscriptions based on unused time

Non-Refundable Items

While we strive to accommodate refund requests, certain items and services are non-refundable under our policy:

  • Custom financial planning consultations after completion
  • Downloaded resources, templates, and digital materials
  • Third-party integration fees and setup costs
  • Promotional pricing differences after standard rates apply
  • Data export and account transfer services

How to Request a Refund

Requesting a refund is straightforward. Simply reach out to our customer support team with the following information:

  • Your account email address and customer ID
  • Order number or subscription details
  • Reason for refund request
  • Preferred refund method (if different from original payment)
Most refund requests are processed within 24 hours of submission

Need Help with a Refund?

Level 1/102 Adelaide St, Brisbane City QLD 4000, Australia
Phone: +61741524033
Email: info@dolumexanthirevol.com
Contact Support Team